ERABAH.COM TERMS AND CONDITIONS OF SALE AND USE
Last Updated: 14 Sep 2025
Welcome to Erabah.com. This website, Erabah.com, is owned and operated in the United Arab Emirates (UAE) by Erabah Global FZC, a company registered in Sharjah Research Technology and Innovation Park Free Zone Authority by the Government of Sharjah under commercial license number 8163.
These Terms and Conditions, together with our Privacy Policy, Refund & Return Policy, and other policies published on our website, govern your use of the Erabah.com website (the “Site”) and the purchase of any products or services offered on the Site.
By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be unconditionally bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use or access the Site.
1. General Terms and Acceptance
1.1 Application of Law: These Terms and Conditions and all transactions conducted on the Site are governed by the laws of the United Arab Emirates, including but not limited to Federal Decree-Law No. 5 of 2023 amending Federal Law No. 15 of 2020 on Consumer Protection, and Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, and all relevant local regulations in the Emirate of [Insert Emirate of Registration].
1.2 Eligibility: You must be at least 18 years of age and legally capable of entering into binding contracts to purchase products from the Site. By using the Site, you represent and warrant that you meet this requirement.
1.3 Amendment of Terms: We reserve the right to amend these Terms and Conditions at any time. Any amendments will be effective immediately upon posting on the Site. Your continued use of the Site after the posting of any changes constitutes your acceptance of the modified Terms and Conditions.
2. Account Registration and Obligations
2.1 Account Security: To access certain features of the Site, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
2.2 Accurate Information: You agree to provide current, complete, and accurate information during the registration process and to promptly update such information to keep it current, complete, and accurate.
2.3 Prohibited Use: You must not use the Site for any unlawful purpose, or in any way that violates these Terms and Conditions, including but not limited to:
- Uploading or transmitting any harmful, offensive, or otherwise unlawful material.
- Infringing on the intellectual property rights of others.
- Attempting to interfere with the Site’s operation.
- Using customer data for marketing purposes, in violation of UAE Consumer Protection Law.
3. Product Information, Pricing, and Orders
3.1 Product Descriptions and Specifications: We strive to ensure that product information and descriptions on the Site are accurate and complete. However, we do not warrant that all product descriptions, images, or other content of the Site are accurate, complete, reliable, current, or error-free.
3.2 Pricing:
- All prices are clearly displayed on the Site and are quoted in UAE Dirhams (AED) unless otherwise stated.
- Prices include VAT (Value Added Tax) where applicable, as per UAE law.
- We reserve the right to correct any typographical errors in prices. In the event of a pricing error, we will, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation, in accordance with the UAE Consumer Protection Law.
3.3 Order Acceptance: All orders placed by you are an offer to buy and are subject to acceptance by us. We reserve the right to accept or reject any order in full or in part. The contract of sale is concluded when the product is dispatched to you, or when we accept your payment and confirm the order dispatch via email/notification.
4. Payment Terms
4.1 Payment Methods: We accept payment via [List accepted payment methods, e.g., credit/debit card (Visa, MasterCard), Cash on Delivery (COD), online payment gateways].
4.2 Security: All online payments are subject to validation checks and authorization by the card issuer/payment provider. We are not liable for any delay or non-delivery resulting from a lack of authorization.
4.3 Invoice: As required by UAE Consumer Protection Law, a dated invoice shall be provided to the consumer, which includes our trade name, address, type of goods or service sold, its price, quantity, and any other required data. The invoice will be in Arabic, and we may include other languages.
5. Shipping and Delivery
5.1 Delivery Area: We deliver products within the United Arab Emirates. [Specify any areas not covered].
5.2 Delivery Time: We aim to deliver within the estimated timeframes provided at the time of order. However, delivery times are estimates and are not guaranteed. We are not liable for any delays caused by circumstances beyond our reasonable control.
5.3 Title and Risk: Title to and risk of loss of the ordered products will pass to you upon delivery of the products to the address you provided.
6. Returns, Refunds, and Warranty
6.1 Consumer Rights: Your rights regarding returns, refunds, and replacements are governed by our Refund & Return Policy, which is in line with Federal Decree-Law No. 5 of 2023 on Consumer Protection.
6.2 Warranty: We are committed to honoring all explicit and implied warranties and will provide after-sales service for the sold product during the specified warranty period, as required by UAE law. Detailed warranty terms, including the mechanism for spare parts and maintenance, are published on the Site.
6.3 Prohibited Clauses: Any contractual condition that voids your rights as a consumer or exempts us from the obligations stipulated in the UAE Consumer Protection Law is null and void.
7. Intellectual Property
7.1 Ownership: All content on the Site, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Erabah or its content suppliers and is protected by international and UAE copyright, trademark, and other intellectual property laws.
7.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent.
8. Privacy and Data Protection
We are committed to protecting your privacy and data security. Your use of the Site is also governed by our Privacy Policy. As required by UAE law, we protect the data of consumers and are prohibited from using it for promotional and marketing purposes without your explicit consent.
9. Limitation of Liability and Indemnity
9.1 Limitation: To the maximum extent permitted by UAE law, Erabah, its affiliates, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Site or the purchase of any products.
9.2 Indemnity: You agree to indemnify, defend, and hold harmless Erabah and its affiliates, officers, directors, employees, and agents from any and all claims, damages, costs, and expenses (including reasonable legal fees) arising from your misuse of the Site or your breach of these Terms and Conditions.
10. Governing Law and Dispute Resolution
10.1 Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
10.2 Jurisdiction: Any dispute or claim arising out of or in connection with these Terms and Conditions, the Site, or any sale shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of [Insert Emirate of Registration, e.g., Dubai, Abu Dhabi]. Consumers are also entitled to submit complaints to the competent consumer protection authority in the UAE.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Company Legal Name: Erabah Global FZC
Trade License Number: 8163
Registered Address: Block B-B41-072, Sharjah Research Technology and Innovation Park, Sharjah.
Email: contact@erabah.com
Telephone: +971 54 742 9444
Consumer Disputes: You may also contact the Department of Economic Development (DED) in your respective Emirate for consumer protection concerns.
